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Order Online 24/7 or Call: 1 (604) 637-7763 Monday to Friday 8:00 AM - 4:00 PM Pacific Outside of those times, please leave a message for a telephone response (usually within 24 hours) Email Us - 24 to 48 Hours Response Time Go to Canadian Website. Go to German Website. Go to Australian Website.

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Contact Us

Telephone Orders & Inquiries	Telefax	Email - General Inquiries
Email - Warranty Service, Returns, Order Problems/Cancellations	Email - Shipping Cost Inquiries

Our warehouses in Illinois, Iowa and Oklahoma are fully stocked and ready to fill your order. Most orders leave the warehouse within 24 to 48 hours.

Our telephone number is (604) 637-7763.

Please call us from Monday to Friday
9:00 AM to 5:00 PM Pacific Time
10:00 AM to 6:00 PM Mountain Time
11:00 AM to 7:00 PM Central Time
12:00 NOON to 8:00 PM Eastern Time

Our phone lines are at times a bit overloaded. If you get switched to the answering machine, please leave us a message. We do return calls. If you get a busy signal and get tired of listening to it, please send us a quick email with your telephone number. We'll be glad to call you at your convenience and on our dime between 9:00 AM and 5:00 PM Pacific Time (12:00 Noon to 8:00 PM Eastern Time) Monday to Friday. We are closed on weekends and Statutory Holidays.

After Hours
Our friendly answering machine is ready to take your call. One of our staff will be glad to return your call at your convenience and on our dime between 9:00 AM and 5:00 PM Pacific Time (12:00 Noon to 8:00 PM Eastern Time) Monday to Friday.

Our telefax number is (604) 489-0029. Please click here to go to our Fax/Mail Order Form.

We prefer to answer all customer inquiries by email so we have a papertrail to refer to and can easily respond to follow-up questions. With the amount of time we spend on the phone, we may not remember what we discussed with you a hundred phone calls ago and have to start over. If it's something complicated that we all may want to refer to again at some point, please send us an email. And here's the best part. Unlike many other companies these days, we actually respond to emails. We answer most inquiries the same day but please allow up to 24 hours to receive a reply from us. We get a lot of email.

Please have a look at our fabulous and extensive online Pond Planner where you will find all the answers to designing and maintaining your pond.

to go to our General Inquiries Page

Please use this page for warranty service and returns.
 

to go to our Warranty Service Page

Only applies to pond liners over 150 lbs. weight and some pond kits. For all other items, please consult our shipping & handling fee schedule.
 

to go to our Shipping Cost Inquiries Page

 

What is Verified by VISA ? Jumping Jet Rainbow Star . . Parts, parts, and more parts. Please check out our Parts Catalog for replacement filter foams, impellers, volutes. etc. We also stock replacement parts for ultrasonic foggers. I just received the replacement pump (in just a few days). PondUSA is fantastic. I have been a customer of yours since I installed a pond 2 years ago and am so impressed with service and now your warranty support. I could not expect anything more from a vendor. I will continue to use PondUSA for all my pond  supplies. Thanks Again. Michael, Massapequa, NY More Customer Testimonials OASE Pondovac 3 . August 14, 2006 I am totally thrilled and overwhelmed how well this vacuum cleaner works.  Just wonderful !!  Even the string algaes are sucked in and my waterfall looks georgeous again.  Thanks for your efforts helping me. Ingrid May 12, 2006 I have been so happy with your service and the products you sell.  That vacuum is absolutely wonderful. I can't believe how well it did and how much easier and faster it will be to clean out the pond. Nona CHECK OUT Online Product Catalog SEARCH Click here to search our entire product line by manufacturer or product description. Contact Us Returns & Warranties Order Online Order by Fax or Mail Order by Phone Terms of Sale Shipping & Handling Pond of the Month Customer Testimonials Pond Planner Great website. Pond Planner is best in business. James, Mansfield, LA

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