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More Customer Testimonials

April 27, 2000
Thank you for your excellent customer service.  I appreciate the prompt individual attention you have provided - very professional !
Martin, Seattle, WA
April 26, 2000
Yes I received my order without a hitch and am very satisfied. I have not installed the liner yet so I have not fully appraised the product. Thanks for your follow-up interest.... a sign of a good outfit !
Robert, Slingerland, NY
April 25, 2000
I received my order just fine with complete satisfaction, and Thank you for your promt service. I was able to patch my pond liner last Saturday, the weather here was perfect.
Terry, Hastings, NE
April 20, 2000
Wow, you guys are awesome.  What great customer service.  I am so glad that my friend told me about your website.  Great recommendation...  Again, thanks for all your help. Certainly has sold me on your site...
Sandra, Vancouver, WA
April 20, 2000
This was my first internet order ever, and I am happy to say, the promptness was more than I had hoped for. Your company is wonderful!  The follow-up e-mails just to let the customer know what is going on are great! My pump is in, the fountain works perfectly and my fish are dancing with joy! Thank you for allowing me to experience PondsOnline!
Rebecca, Newark, OH
April 18, 2000
I received my order and everything was just perfect.  I'm looking forward to putting the lilies in my pond.  Thank you!!!
Nancy, Venus, PA
April 17, 2000
I received the Bioforce 500UVC Friday afternoon and had it installed and running in about 30 minutes.  By Saturday afternoon the pond was looking much better and by Sunday morning it was crystal clear, absolutely beautiful. This is simply an amazing filter system, easy to maintain, and does a fantastic job. Thanks for your help.
Bob, Merced, CA
April 16, 2000
Good info - your service and response timeliness has been excellent which is the reason why I decided to order from you (I've checked LOTS of web sites).
Steven, Collierville, TN
April 14, 2000
Thank You. Yourself and Michael were a pleasure doing business with.  I was very pleased with my order, prices, and probably most important, customer service.  Thank you again, I will certainly be doing more business with you again.
Linda, Carteret, NJ
April 13, 2000
Thanks again. I appreciate your great customer service, it's above and beyond of what I normally expect. Thanks again for your great service.
Don, Muskego, WI
April 13, 2000
Thank you for evaluating my order before processing it. Now, that's service. I really like your web site, your prices and your service.  Thank you.
Duane, Stockton, CA
April 11, 2000
I have been extremely happy with the level of customer service which I have received. In my opinion, Ponds Online is a first class company with outstanding representation, which I will be happy to recommend to future customers.
Donna, Mt. Prospect, IL
April 11, 2000
You have to be a real class company to loose a sale for the sake of what's good for the customer. I appreciate this and I will always keep your company in mind when I need additional supplies. Thanks again,
Don, Muskego, WI
April 11, 2000
Thank you. I did receive my order in record time for mail order, and at a very good price.
Another order well be coming soon. Great service. Thanks,
Bruce, Lakewood, WA
April 11, 2000
THANKS FOR FOLLOWING UP ON MY PURCHASE.  I APPRECIATE GOOD CUSTOMER SERVICE AND PLAN ON DOING BUSINESS WITH YOU AGAIN REAL SOON.  EVERYTHING IS TO MY SATISFACTION. THANKS,
Joel, Killen, AL
April 11, 2000
You have been great to deal with. Everything arrived in good time. Thanks,
William, Hardy, VA
April 08, 2000
We received our order for the pond kit, everything was in great shape, it's up and running as we speak. Ordered as a present for my wife to put in her flower garden, she's tickled pink.
Catherine's husband, Litchfield, ME
April 04, 2000
Orders were received in fine shape. Thanks. Will certainly use you in the future.
Robert, Westerville, OH
April 01, 2000
Dear Michael (and others at PondsOnLine). Our pond is up and running and all your suggestions worked beautifully. Thank you for all your help and I would certainly recommend you to others.
Paula, Pickerington, OH
March 31, 2000
No problem guys, if every e-retailer treated their customers with the service and info you provide it would be a step closer to e-heaven.
John, Hertford, NC
March 30, 2000
Yes, I got everything ok.  My pond has never been cleaner or looked better. Thanks,
Kassandra, Peoria, IL
March 29, 2000
Thank you for your outstanding service! I received my items within 4 days of my order. And that was after I received an E-mail from you to tell me there could be delays due to the season! Usually the product I pick out is OUT OF STOCK, or it takes weeks to receive. I live in Michigan, so it has been too cool to install my new submersible pump. But I have no fears that if I have a problem when I do that you will be there for support. Thanks again,
Craig, Battle Creek, MI
March 28, 2000
Thank you for my order.  I can't believe how promptly it came, I ordered pond liner on Tuesday, and it was at my doorstep on Thursday afternoon.  I have recommended your online site to my brother, who is putting a pond in also.  I am very pleased with your company.  Thanks,
Eileen, Flippin, AR
March 28, 2000
My order was received in good condition and in a timely manner, thank you for the great service. I'll look forward to doing more business with you in the future. Thank you,
Robert, Cincinnati, OH
March 28, 2000
Our pool kit arrived in perfect condition and on time.  We have installed the pool and are using the pump.  Everything is to our satisfaction and more.  We are delighted with the service and quality of your product. Thanks for the follow up and your concern over our satisfaction.  We'll certainly work with you again on upcoming projects.
Sincerely,
Jane, Mountain View, AR
March 24, 2000
Just to let you know that I did receive my order and am very satisfied. I will shop with you again in the future. Thanks again,
Jeanette, Farmingdale, NY
March 23, 2000
I received your follow up which was very nice.  Thanks for the customer service!  Just wanted to drop a line to say I received my order promptly and was very pleased with the bird bath.
Ginger, Lenoir, NC
March 23, 2000
Everything was received in full and is fine.  The pond is actually already in place and we are awaiting the rapidly approaching warmer weather for spring pond plants and etc.  Thank
you for all your assistance and follow-up, we are very happy with our order, and your company was very helpful and eager to please.
Sincerely,
Chris, Ridge, NY
March 22, 2000
Roses are red
violets are blue
Diana is the one
that made my pond dreams come true.
John, Hertford, NC
March 21, 2000
Michael -
I just wanted to thank you so very much for your help, and the help of your co-workers in filling this order.  From the moment I was contacted via email last weekend after my general inquiry, until today's delivery, my order has been handled promptly and professionally.
I do a great deal of business, on the Internet and off, and I have to say that the customer service I've experienced at PondsOnline is among the best I've ever encountered.
If the pond equipment works half as well as you guys, I'll be thrilled.  Your great work is very much appreciated.
Best Regards,
Rebecca, Cambridge, MA
March 14, 2000
Order received in two days - all appears to be just fine !
Ronald, Jacksonville, FL
March 14, 2000
Your prompt and courteous service is a nice surprise and I plan to encourage my customers at the nursery to use your service. Thank you,
Jeanette, Woodstock, GA
March 14, 2000
You guys are fast......order arrived today in perfect condition, thanks.
Bob, Merced, CA
March 11, 2000
Thanks so much for your prompt and complete response. I'm anxious to order my 2000 UVC, so I'll go ahead and do the order now. I really appreciate the time taken to help me out with this.
Rebecca, Cambridge, MA
March 11, 2000
The filer and pump I ordered from you guys are working perfectly and your company has made this project a breeze!
Jim, San Diego, CA
March 06, 2000
Just a note to thank you for all of your help.  I submitted an order for the BioClear 5 filter etc. this evening.
Lynn, Bristol, TN
March 04, 2000
Thank you for the follow up and the great service on my order. It was a pleasure doing business with you. Everything is working great. Again thanks,
Clyde, Ojai, CA

Please click here for more customer testimonials.
 

What is Verified by VISA ?

Jumping Jet
Rainbow Star
.
.
Parts, parts, and more parts. Please check out our Parts Catalog for replacement filter foams, impellers, volutes. etc. We also stock replacement parts for ultrasonic foggers.
I just received the replacement pump (in just a few days).
PondUSA is fantastic. I have been a customer of yours since I installed a pond 2 years ago and am so impressed with service and now your warranty support. I could not expect anything more from a vendor.
I will continue to use PondUSA for all my pond  supplies.
Thanks Again.
Michael, Massapequa, NY

More Customer Testimonials
OASE Pondovac 3
.

August 14, 2006
I am totally thrilled and overwhelmed how well this vacuum cleaner works.  Just wonderful !!  Even the string algaes are sucked in and my waterfall looks georgeous again.  Thanks for your efforts helping me.
Ingrid

May 12, 2006
I have been so happy with your service and the products you sell.  That vacuum is absolutely wonderful. I can't believe how well it did and how much easier and faster it will be to clean out the pond.
Nona
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