I am very
pleased with the OASE Filtoclear system you
recommended for my pond. The pond has never been clearer and the fish seem
happier (all 19 of them). I just want to say thanks and let you know you
have a very happy customer.
wanted to thank you for the wonderful service that I have received from
your Ted. I can't say enough about his attention and
in helping me solve my problems. You've got a loyal customer from
wanted to tell you how much I appreciate the good service and great communication
re my order.
jets (OASE Frothy) are installed and the
client is very happy I was able to get everything working prior to their
doing more business with you soon!
been meaning to write to you since October about the OASE
3000 gallon pond filtration system that you recommended to replace
the 2 ... filters. My 2000 gallon pond has been crystal clear ever
since. Too bad I didn't start out with this one two years ago. Thank-you
for your help with this matter. If it was up to me I would not carry
the ... filter. The OASE filter is very easy to maintain, clean and
setup. This filter is much easier to clean than the ... filter.
for your expert advice. I will surely use your company again if I
need anymore pond filters.
I purchased the Savio SK5
Pond Kit last year and am truly pleased. The pump went out last
month and Ted replaced it within 3 working days with no hassles.
I appreciate the great support and am doing all my pond business with you
and am spreading your name for other home pond builders.
so much for your expertise and quality service.
Other than an infestation of snakes that ate two
of my kids fish, our POND has been the clearest and most attractive ever!
And, this while being incredibly low maintenance (OASE
Filtoclear Pressurized Pond Filter and OASE
I'd found you guys 5 years ago!
Santa Fe, NM
came back to your website because I think it is just fantastic so please
spread the word!
HAVE RECEIVED THE ITEM BELOW. I JUST WANTED TO EMAIL YOU TO THANK YOU FOR
ALL OF THE HELP YOU HAVE GIVEN TO ME. YOUR PROFESSIONAL MANNER, KNOWLEDGE
AND COURTEOUS BEHAVIOR WAS SPECTACULAR! THE DEALINGS WHICH I HAVE HAD THROUGH
THIS COMPANY HAVE ALL BEEN OUTSTANDING AND I WILL PURCHASE ALL MY NEEDED
POND EQUIPMENT, ETC FROM YOUR COMPANY! I WILL ALSO RECOMMEND YOUR
COMPANY TO ALL OF MY OTHER FRIENDS WHO ALSO HAVE PONDS....
THANK YOU SO MUCH! YOU WERE GREAT!
you Peace and Contentment
folks have the fastest shipping and best customer service we have ever
Mt. Pleasant, TN
can't believe it, your customer service is outstanding! Thank you very
submersible watergarden lights arrived today. They should work just fine.
I appreciate all your assistance with this transaction. I will certainly
do more business with your company in the future.
I received the pond kit yesterday. It's
FANTASTIC! I still can't believe you offered all that at such a low
price! Thank you!!! I'm going to enjoy this pond very much.
to deal with, a BIG THANKS for Ted and Mike, it is appreciated!!!!
am just dropping you a quick note to let you know how happy i am with my
purchase. great product and what a deal ! thanks again and i will add you
to my "favorite sellers" and i look forward to doing business with you
in the future......
really appreciate your prompt and hassle-free resolution to my dilemma
... Thanks again for your prompt response. Hassle-free customer service
like this is what makes customers return to buy more. I will definitely
let the folks within our Koi club know about your website and excellent
customer service I received.
received my order of lily pads today. Just love
Holloman AFB, NM
have received my fountain head (Beckett # 1408
foam jet) without any damage. Thank you very much for your help.
I very much appreciate your prompt response and willingness
to handle my problem... Again, thank you for your quick response. I have
been very happy dealing with your business and will continue to not only
frequent your website for my pond needs, but also continue to recommend
you to other pond owners/friends from work.
so much for your prompt response and assistance - it's been a pleasure
continues to be a pleasure to do business with you. Thanks for everything.
Reyes Station, CA
my pond the other day. Everything arrived fine and I installed it
over Thanksgiving. It looks great! It's nice to have a koi
pond in Japan. Thanks.
you very, very much for your quick response. Having some guidance is critical
for me, as I don't have the original manufacturer's literature. I have
purchased filter parts and new underwater lights from Pondsonline in the
recent past, and I will certainly continue to use your company as the supplier
for any future equipment needs. Local aquatic supply retail establishments
are not staffed by experienced personnel, and I have not been successful
in obtaining any information from them save for the option of replacing
my equipment with whatever they have on their shelves (submersible pumps
you very much for the quick response! Your store has my recommendations!
I was worried when I couldn't find a phone number to call when I found
the problem. Now, I would not hesitate to order from you again.
Keep up the good work!
really appreciate the extraordinary service you provided today.
I returned from the post office the new pump had arrived. I am totally
impressed about the way you and the other Mike have handled this problem.
just wanted to thank you again for the super service. You have quickly
made me a repeat customer.
way, your web sites are a notch above the competition from a user viewpoint.
They are very easy (and fast) to navigate and the detail (including hardware
specifications) is not typically available anywhere else on the internet.
I first found the PondsOnline web site I was a little leary about doing
business with a company that didn't have a phone number or address. However,
the prices were good so I decided to give them a try -- the results were
great! I needed a filter in a hurry and the staff did everything
they could to help out. Emails were always answered promptly and
I received my order quickly. I received a defective thermometer and
even that was quickly replaced with no problems. Within a week, the
bioclear 10 filter allowed me to see the bottom of my 2.5 ft deep pond
-- something that I hadn't seen in months. Would I do business with
PondsOnline again? Absolutely. In fact I'll be placing my next order
within the next couple of weeks.
Federal Way, WA
really appreciate all your help. From now on I will be doing all
my business with your establishment. It's nice to know that companies
stand behind their products and help out their customers.
a note of Thanks for your speedy shipment of missing parts. I appreciate
your fine service and product.
people are the reason I continue to deal with you because you stand behind
your products or either we try to work out a resolution to the problem.
folks are the greatest! Thank you so very much!!!!!!
Los Angeles, CA
to let you know that I received the merchandise yesterday afternoon, I
would like to thank you and everyone that helped me out on this matter,
you guys are wonderful, providing support to your customers, I will not
hesitate to recommend your services and products.
again for your help, it was most informative. I'm sure that with your good
advice I'll be able to get this worked out, and it's a pleasure doing business
with someone who provides this level of helpful assistance! Add one more
dedicated (and appreciative) customer to your list.
for your quick response to my inquiry. I was surprised to find a company
who makes shopping on-line easy and hassle free. Looking foward to doing
future business with your company. Thank You,
Upper Darby, PA
you so much for your help. This is the reason that I always buy my pond
goodies from you guys. No
can even come close to your level of service and customer support.
I will, and do, recommend PondsOnline to all my other online ponder friends!
the replacement bulb today...thursday. It was fine. Thanks for the great
service!!! It's why I keep ordering your products. You care!
team is AWESOME! I purchased items through your website about six months
ago. This followed about two years of off and on research prior to
literally digging in and making the commitment to build a pond. I had multiple
questions prior to placing my order which were answered quickly and included
items that I had forgotten. Thank goodness as this would have put
delays in the installation. While it was alot of work it has paid off.
It looks beautiful and equally important I'm having fun.
for everything. I'm in the process of selling my home. I'm
sure you'll hear back from me for another purchase by the end of the year.
want to take this opportunity to express my satisfaction with your company.
Your representatives have been extremely responsive with all questions
and concerns with my order, and they know their products. I would
not hesitate to conduct business with you again. Thanks again,
PEOPLE ARE FANTASTIC! I WILL SPREAD THE WORD!
again and Merry Christmas.
I have to say thanks for all your help, you have definitely made me a believer
in your company. Your customer service has been nothing less than
extraordinary and your products I feel are of an excellent quality.
By the way because of your professionalism, I will be placing another order
with your company shortly. Thanks once again for all of your help.
expected, you guys know how to take care of business! I appreciate the
speed in which this was taken care of and will definitely be doing business
with you again!
for your great service. You guys have the best service of just about any
company we've dealt with, either in person or online. I would definitely
recommend PondsOnline to anyone. By the way, the NP-350
is perfect for our pond; the flow over the waterfall and from the fountain
appreciate your promptness and I will be doing business with you in the
for all the help and I want your company to know that you have the best
customer service on the Internet.
rotor for my pump arrived today. Thanks a lot. Great customer service.
you for your superb customer service and overall helpfulness. I will
never visit my local pond supply stores again!
regarding your recommendation of the Cyprio Green Machine 6000 for my 4,000
is absolutely successful. Water is so crystal clear, it looks like
the drinking water I purchase. At first, I was cleaning the foam
filters every third day, then every fourth, then weekly, and now it has
been two weeks and the water level in the filter is staying below midpoint.
Pond is crystal clear. I can see the fish at 3.5 feet down.
The water lettuce is now growing like crazy and covers 35% of the surface.
am impressed with your response. Very good. I will keep this
in mind when I need more pond stuff.
you very much for the energy you've put into this and the reassurance that
has given me. When I realized you don't have telephone access to customer
service, I got a little nervous. However, your email coverage has proven
better than phone coverage, because we can put all the facts down and have
them for reference later.
you so much for your assistance. Your customer service is truely
the best. Please add me to your list of testimonials.
received my order and everything is ok. I just finished my pond and I enjoy
it very much. Thanks again.
I wish I had known about you all years ago.
I have recommended you to friends who have or who are thinking about building
ponds. I still can't get over seeing all the baby fish.
you so much for the follow-up about my order, your customers must really
matter to you! I was in COMPLETE SATISFACTION with my purchase from
you and plan to do business with you in the future. Thank you again for
the care and concern you show to your customers.
got everything we ordered and are very happy with both products. We look
forward to ordering from you in the future.
for the follow-up... We did receive the liner and it is in place!
Thanks for the quick service and the great prices!!
received everything, today. Thanks again for all your help, and such fine
is OK and installed. The shipment came sooner than expected.
have been battling string algae for months. I had clear water
but tons of this stringy stuff that just wouldn't let go. I vacuumed,
I pulled, I skimmed, and I cried. It was far faster at growing than I was
the Interpet Pond Balance that I ordered......one
dose of Pond Balance and I have beautiful clear water with NO STRING ALGAE
Hooraaay. And fish are happy and healthy. Just want to let
you know so you can recommend it to your other customers. One dose....what
you for your interest. I found my experience with ordering on line
with your company to be absolutely great. It makes me wish that I
could do all of my shopping like this. In fact I was so satisfied
with your service, I ordered more from your company this very AM.
did receive everything and have it
all installed. The water is already clearing nicely.
you for the follow up on my order. I was very pleased with the service
I received. The skimmer and drain
were here within a week and the contact by e-mail to let me know where
everything was, was very impressive. I have installed them and am
very pleased with the system. I have been researching the pond system
since last January and I am very pleased with the PondSweep. Thank
you for all of your help.
received our order and all is fine. The garden pond is a great hit
and a lot of fun. Thanks in no small part to your fine products.
St. Charles, IA
received all that I ordered and I'm very pleased with the stuff.
It was a hit at my fourth of july BBQ.
I purchased performed better than expected. Great product and I have recommended
it to a couple of friends that have small ponds. Thank You.
have everything except the green water...Thanks for the product
and the wonderful service. It has been a pleasure doing business
with you all. I will certainly be back.
Wake Forest, NC
offer and your overall handling of this issue is appreciated. The
outstanding response in a short period of time differentiates your organization
from others I have dealt with in a positive manner. I have dealt
with other organizations that, when confronted with a mistake, take a very
shortsighted viewpoint. Organizations like that do not receive any
future business. Yours will receive future business.
order did arrive and I was extremely pleased with the service. I
placed the order online on a Sunday and my filter arrived Thursday by UPS.
I installed my pond the following Saturday and had the filter up and running
less than a week after placing the order.
I was not
a filter expert before placing the order and I utilized several web sites
to learn about filters and search for the best choice for my situation.
I found your site very helpful and chose the OASE
Bioclear 5. I am very pleased with this choice and your web site
was key to my decision.
your fast delivery. Service like that will keep customers coming
the liner arrived very quickly (4 days)
& everything was fine, it's all installed, complete with fish, &
we're enjoying it already. Thanks for all your help.
Columbia Cross Roads, PA
Yes, I received my order. And it was perfectly fine when it arrived. I
am very pleased and Thank you for your concern and the fast and secure
shipping. I am glad I surfed the Internet before I made a decision as to
where I would purchase my pond and needs.
have received everything. We are very pleased with our order. Thanks so
did and it now has a new place in our front
yard receiving many positive compliments. Thank you for you very
Fort Knox, KY
all at PondsOnline.com
to thank you for being such great customer service people. When I
was initially deciding what equipment to use, etc., I had several e-mails
back and forth with suggestions and information. And it wasn't like
you were trying to sell me just the most expensive stuff or more than I
needed!! I finally ended up with the Cyprio Clearforce 500 pump and Cyprio
Bioforce 1000UVC filter, along with several other items. My pond
is doing very well and the filters and pumps are great. I will continue
to purchase from you and to recommend your company to all my friends.
for the follow up. The Green Away and
the UV Filter I bought from you are excellent.
I have had algae problems in the past but these seem to give me an upper
hand on this problem.
you, I received my order and am completely satisfied. The equipment
I ordered for my pond is exactly what I needed and is working perfectly.
I am a very satisfied customer and will be looking forward to placing more
orders with Ponds OnLine in the future. Thank you for providing your services
and products on the Internet. I have already recommended your site to a
friend who found the information on-line very helpful.
Wichita Falls, TX
for the speedy response and delivery of my order. It arrived in two days,
in perfect order. The Nursery Pro UV
clarifier cleared my pond in one day. You can be assured that PondsOnline
will be my first choice for all my pond needs. Thanks again! Best regards.
you .... It has truly been a pleasure doing business with you all ... I
will certainly return.
Wake Forest, NC
am very happy and satisfied with my order. Thank you for the professional
way this was expedited.
happy with the prompt shipment and ease of ordering. Pond's working
wonderful. Couldn't be happier.
you for the follow-up message. Everything arrived in perfect order, and
installation was smooth and simple. Thank you for your quick and efficient
Maple Valley, WA
is fine. Very prompt delivery. I'd do it again when I have
a need. I have you bookmarked.
for the follow-up. I received my pond
pump with no problems and love it. I do appreciate all of the
information regarding each product. I certainly feel like I could
make an informed decision with no pressure!
you for your follow up letter. The BioForce
2000 filter arrived less than 7 days after I ordered it. It has
been up and running for the last week and I am beyond happy with it. My
precious fish seem to find it great as well. Thank you again for such quick
service and a great price.
Nine Mile Falls, WA
received our order and all is well. The light
(OASE Lunaqua Star) is in the pond and looks great. Your customer
service is great, I will recommend your site to others.
again the order came through on time and everything was fine. I appreciate
your following up to ensure everything was satisfactory. I've recommended
you to a friend who is planning a pond. You can be sure I will continue
to purchase from your site and recommend you at every opportunity.
Once again both the products you sell and your customer service was excellent.
I wish that all companies with which I have dealings were this good.
again for all your help.
the past two days I have been getting last minute material for the stream
and pond. On Monday when placing orders for rock at the local landscape
center, a woman & child came in asking about pond supplies. Since
she was receiving bad advice and poor service, I pulled her aside and made
a strong recommendation to get her products from PondsOnline. She
was very greatful.
while picking up fittings at a local hardware store, a couple was getting
frustrated by the limited amount of pond supplies. I quickly jumped in
and made another recommendation to buy their material from PondsOnline.
They too were very appreciative.
an increased number of orders coming from the Denver area. To assist
my marketing efforts, you may want to send me procures or cards.
again for all your assistance.
unofficial Denver sales rep for PondOnline)
have a terrific company. I have tried working with the local pond
companies with very little success. Hard to believe these outfits
can stay in business installing the ..... pumps when they finally decide
to show up. I am glad I found you on the web and am quickly
a do it
I have received my order, and the liner
and pump worked out real well. The pond is
in and filled, and everything seems to be fine. Thank you for your prompt
service and cooperation. I will be ordering other items from you soon.
I received my order and everything was very satisfactory.
Thank you for your excellent service. I will do business again in
the future with your company.
Everything arrived as ordered; the instructions
were easy to follow (your staff did a great job of checking out my concerns
before placing the order); and the results were amazing. My pond,
which was disgusting, cleared up in 2 days and has been clear ever since.
(Fishmate UVC & Bio Pond Filter)
I received everything
and am thoroughly enjoying my new pond. The birds have moved in and
love the waterfall. I added some gold fish and they seem to be right
at home. It has turned the heads of all of the neighbors!
Forest City, IA
I purchased a skimmer
and installed it this weekend. It's working great.
Evergreen Park, IL
have received my order and everything is satisfactory. I would like to
thank you at this time for your excellent service. The pump
is working great and much appreciated by our fish as our old pump had quit.
Looking forward to doing business with your in the future.
you for such prompt service. I enjoy doing business with you.
Virginia Beach, VA
an excellent company. You truly know the meaning of customer service. It
has been a very pleasant experience, you will hear from us again for all
our pond needs.
am totally satisfied. The products
were as good as expected and the service was better than expected. Thanks,
I received the water fall. My mother
and father love it. It's what they wanted. Thanks again for
the prompt service.
was great and I have recommended you to serveral other people.
Indian Head, MD
I really like your company. You guys are very customer oriented and
actually seem to care. Keep up the good work and I will advise my
friends and family of your exceptional service.
you very much for the service. If I needed more stuff and you sold
it, I would not hesitate to use you again. Good luck with future sale.
click here for more customer testimonials.
the pond & water garden market since 1986 and selling online since
1997, we are one of the original Internet mailorder companies and the oldest
OASE dealer in North America. For more than 25 years, thousands of Americans
from coast to coast have come to rely on us for expert advice and quality
us for any questions you may have about ponds and water gardens.
us for all your OASE product requirements.
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