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- If you have issues or warranty concerns with a product you purchased from us, please let us know. We administer all warranty claims ourselves and arrange to have a replacement product shipped to you at no charge. All you have to do is contact us for a return authorization number and we’ll take it from there.
- If you have warranty issues with a product that you purchased from another retailer, please contact the seller or manufacturer. We cannot process warranty claims or provide customer support for products that have not been purchased from us.
- We are an online retail store and do not provide product to the wholesale market.
- We do not have a print catalog. Our product selection, prices and specifications change frequently. In our business, a print catalog is not feasible.
- We do not sell outside of the United States.
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I cannot express how happy I am that I chose to use your company instead of the other pond supplier that I have always used in the past. I have a 4500 gallon pond with several large Koi and approximately 10 large pond comets. After using another type of filter for the last several years with horrible results (both with customer service, performance and product failure) my wife and I were ready to fill the pond in with concrete. You could almost walk across the surface it was so thick and smelly. After listening to your advice and recommendations I purchased the Oase FiltoClear 8000. The order was on my doorstep in 2 days.
I installed the filter, and the next day it seemed to have really cleared up the surface algae. I was still skeptical this would work in the hot Arizona sun. I about fell over when I went out after work on day 4, I could see the pump on the bottom of the pond. This is something I have not seen in 2+ years. My fish are doing cartwheels (if that is possible). I cannot wait to see the results after two weeks.
Again I want to express what a top notch company you have. The knowledge and customer service are off the charts. You have a customer for life, and I will recommend Pond USA to everyone I know with a fish pond or water garden.
Steve & Nicole, Maricopa, AZ
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Welcome to our mobile friendly website. Serving the pond and water garden market since 1986 and selling online since 1997, PondUSA.com is one of the original Internet mailorder companies and the oldest Oase dealer in North America. For over 30 years, thousands of Americans from coast to coast have come to rely on us for expert advice and quality products.
PondUSA.com is an authorized dealer for all major manufacturers, such as Aquascape, Aqua UV, Atlantic Water Gardens, Danner, Kasco, Oase, Performance Pro, ProEco Products, Savio, Sequence and many more.
Please contact us for any questions you may have about ponds and water gardens.
I can’t tell you how much I appreciate the way PondUSA handled our “emergency” order – what a load off our minds! The prompt, communicative, friendly customer service we received is not to be taken for granted, to say that we are “pleased” would be a major understatement. Gang, you are major pro’s!
We have a family owned e-commerce company. We do a tremendous amount of business on the web, but never had we had such a terrible business experience as we had with one of your competitors – it was awful. Thanks for saving us!
I am always asked to recommend an online pond supply company. I’ve always responded that I was about to ask the same question. Now I have an answer!
Best wishes to all, and thanks again for your time and consideration.
William, Somers, CT
I just wanted to thank you so very much for your help, and the help of your co-workers in filling this order. From the moment I was contacted via email last weekend after my general inquiry, until today’s delivery, my order has been handled promptly and professionally.
I do a great deal of business, on the Internet and off, and I have to say that the customer service I’ve experienced at PondUSA is among the best I’ve ever encountered.
If the pond equipment works half as well as you guys, I’ll be thrilled. Your great work is very much appreciated.
Rebecca, Cambridge, MA
I found PondUSA on the internet while researching on how to remake my fountain, so it was not too loud for our enclosed patio. Ted walked me through every option and explained how the multiple options differed. He explained everything from pump size to the differences in spillways. I would not have had the great outcome I had without Ted’s valuable knowledge. Everything shipped on time and was an excellent experience!
Thank you, Ted,
Tim, Palm Springs, CA