Shipping and Handling

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MINIMUM ORDER: Due to rising shipping costs we can no longer process any orders below a $ 10 value.

FREE SHIPPING: All products marked with FREE SHIPPING are shipped free of charge in the lower 48 States.

SHIPMENTS OUTSIDE OF THE LOWER 48 STATES: Shipments destined for Alaska, Hawaii, Puerto Rico, or any other location outside of the lower 48 States require extra freight charges. Free shipping does not apply. We will quote shipping charges separately and contact you before processing your order.

CANADIAN & MEXICAN CUSTOMERS: Please call us at (604) 637-7763. You can place your order with us as long as it is shipped to a U.S. address.

TRUCK FREIGHT: Due to their size and/or weight, some products ship by truck freight only. Please be aware that our default freight charges do not apply to products marked with TRUCK FREIGHT. Truck freight charges are calculated individually based on the shipping destination and will be quoted after receipt of your order. Truck freight shipments will only be processed after receiving your final authorization and approval of the total charges.

Our STANDARD SHIPPING RATES within the lower 48 States are as follows:

Total Net Order Value (in  $) Shipping & Handling Fee (in $)
0.00 – 99.99 9.99
100.00 –  199.99 12.49
200.00 –  499.99 14.99
500.00 –  749.99 19.99
750.00 –  999.99 24.99
1,000.00 and over 29.99

Example:
Net order value = $ 100.00
Total delivered cost = $ 100.00 + $ 12.49 = $ 112.49

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Oase FiltoClear Pond Kit
Pond Kits

Little Giant F30-4000 Wet Rotor Pump
Pumps

Aquascape UltraKlean 2000 Pressure Filter - Replacement Parts
Filters

Oase LunAqua 10 Pond Light
Lighting

Savio FilterWeir 16
Waterfalls

ProEco Products 3-Tier Adjustable Fountain Nozzles
Fountains

Ted,
I cannot express how happy I am that I chose to use your company instead of the other pond supplier that I have always used in the past.  I have a 4500 gallon pond with several large Koi and approximately 10 large pond comets. After using another type of filter for the last several years with horrible results (both with customer service, performance and product failure) my wife and I were ready to fill the pond in with concrete. You could almost walk across the surface it was so thick and smelly. After listening to your advice and recommendations I purchased the Oase FiltoClear 8000. The order was on my doorstep in 3 days.

I installed the filter, and the next day it seemed to have really cleared up the surface algae. I was still skeptical this would work in the hot Arizona sun.  I about fell over when I went out after work on day 4, I could see the pump on the bottom of the pond. This is something I have not seen in 2+ years.  My fish are doing cartwheels (if that is possible). I cannot wait to see the results after two weeks.

Again I want to express what a top notch company you have. The knowledge and customer service are off the charts. You have a customer for life, and I will recommend Pond USA to everyone I know with a fish pond or water garden.

Thanks again,
Steve & Nicole, Maricopa, AZ

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Welcome to our mobile friendly website. Serving the pond and water garden market since 1986 and selling online since 1997, PondUSA.com is one of the original Internet mailorder companies and the oldest Oase dealer in North America. For over 30 years, thousands of Americans from coast to coast have come to rely on us for expert advice and quality products.

PondUSA.com is an authorized dealer for all major manufacturers, such as Aquascape, Aqua UV, Atlantic Water Gardens, Danner, Kasco, Oase, Performance Pro, ProEco Products, Savio, Sequence and many more.

Please contact us for any questions you may have about ponds and water gardens.

 

I can’t tell you how much I appreciate the way PondUSA handled our “emergency” order – what a load off our minds! The prompt, communicative, friendly customer service we received is not to be taken for granted, to say that we are “pleased” would be a major understatement. Gang, you are major pro’s!
We have a family owned e-commerce company. We do a tremendous amount of business on the web, but never had we had such a terrible business experience as we had with one of your competitors – it was awful. Thanks for saving us!
I am always asked to recommend an online pond supply company.  I’ve always responded that I was about to ask the same question. Now I have an answer!
Best wishes to all, and thanks again for your time and consideration.
Sincerely,
William, Somers, CT

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I just wanted to thank you so very much for your help, and the help of your co-workers in filling this order.  From the moment I was contacted via email last weekend after my general inquiry, until today’s delivery, my order has been handled promptly and professionally.
I do a great deal of business, on the Internet and off, and I have to say that the customer service I’ve experienced at PondUSA is among the best I’ve ever encountered.
If the pond equipment works half as well as you guys, I’ll be thrilled.  Your great work is very much appreciated.
Best Regards,
Rebecca, Cambridge, MA


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PondUSA.com are an Oase Authorized Web Retailer PondUSA.com are an Atlantic Water Gardens Approved Reseller PondUSA.com are a Savio Authorized Dealer