I found PondUSA on the internet while researching on how to remake my fountain, so it was not too loud for our enclosed patio. Ted walked me through every option and explained how the multiple options differed. He explained everything from pump size to the differences in spillways. I would not have had the great outcome I had without Ted’s valuable knowledge. Everything shipped on time and was an excellent experience!
Thank you, Ted,
Tim, Palm Springs, CA
I cannot express how happy I am that I chose to use your company instead of the other pond supplier that I have always used in the past. I have a 4500 gallon pond with several large Koi and approximately 10 large pond comets. After using another type of filter for the last several years with horrible results (both with customer service, performance and product failure) my wife and I were ready to fill the pond in with concrete. You could almost walk across the surface it was so thick and smelly. After listening to your advice and recommendations I purchased the Oase FiltoClear 8000. The order was on my doorstep in 3 days.
I installed the filter, and the next day it seemed to have really cleared up the surface algae. I was still skeptical this would work in the hot Arizona sun. I about fell over when I went out after work on day 4, I could see the pump on the bottom of the pond. This is something I have not seen in 2+ years. My fish are doing cartwheels (if that is possible). I cannot wait to see the results after two weeks.
Again I want to express what a top notch company you have. The knowledge and customer service are off the charts. You have a customer for life, and I will recommend Pond USA to everyone I know with a fish pond or water garden.
Steve & Nicole, Maricopa, AZ
I am very pleased with the OASE Filtoclear system you recommended for my pond. The pond has never been clearer and the fish seem happier (all 19 of them). I just want to say thanks and let you know you have a very happy customer.
Tyrone, Baton Rouge, LA
Just wanted to thank you for the wonderful service that I have received from Ted. I can’t say enough about his attention and concern in helping me solve my problems. You’ve got a loyal customer from now on!
Sue, Charleston, SC
Just wanted to tell you how much I appreciate the good service and great communication re my order.
The fountain jets (OASE Frothy) are installed and the client is very happy I was able to get everything working prior to their big party.
I’ll be doing more business with you soon!
Gary, Oceanside, CA
I have been meaning to write to you since October about the OASE 3000 gallon pond filtration system that you recommended to replace the 2 … filters. My 2000 gallon pond has been crystal clear ever since. Too bad I didn’t start out with this one two years ago. Thank-you for your help with this matter. If it was up to me I would not carry the … filter. The OASE filter is very easy to maintain, clean and setup. This filter is much easier to clean than the … filter.
Thank-you for your expert advice. I will surely use your company again if I need anymore pond filters.
Michelle, Rex, GA
I purchased the Savio SK5 Pond Kit last year and am truly pleased. The pump went out last month and Ted replaced it within 3 working days with no hassles. I appreciate the great support and am doing all my pond business with you and am spreading your name for other home pond builders.
Thanks so much for your expertise and quality service.
Glen, Lawton, OK
Other than an infestation of snakes that ate two of my kids fish, our POND has been the clearest and most attractive ever! And, this while being incredibly low maintenance (OASE Filtoclear Pressurized Pond Filter and OASE Aquamax Pump)
If only I’d found you guys 5 years ago!
Chris, Santa Fe, NM
I came back to your website because I think it is just fantastic so please spread the word!
Sue, Newark, NJ
I HAVE RECEIVED THE ITEM BELOW. I JUST WANTED TO EMAIL YOU TO THANK YOU FOR ALL OF THE HELP YOU HAVE GIVEN TO ME. YOUR PROFESSIONAL MANNER, KNOWLEDGE AND COURTEOUS BEHAVIOR WAS SPECTACULAR! THE DEALINGS WHICH I HAVE HAD THROUGH THIS COMPANY HAVE ALL BEEN OUTSTANDING AND I WILL PURCHASE ALL MY NEEDED POND EQUIPMENT, ETC FROM YOUR COMPANY! I WILL ALSO RECOMMEND YOUR COMPANY TO ALL OF MY OTHER FRIENDS WHO ALSO HAVE PONDS….
AGAIN, THANK YOU SO MUCH! YOU WERE GREAT!
Wishing you Peace and Contentment
Patricia, Drums, PA
You folks have the fastest shipping and best customer service we have ever seen. Thanks,
William, Mt. Pleasant, TN
I can’t believe it, your customer service is outstanding! Thank you very much!
Dan, Crestview, FL
The submersible watergarden lights arrived today. They should work just fine. I appreciate all your assistance with this transaction. I will certainly do more business with your company in the future.
Again, thanks. Sincerely,
Michele, Beaumont, TX
Hi! I received the pond kit yesterday. It’s FANTASTIC! I still can’t believe you offered all that at such a low price! Thank you!!! I’m going to enjoy this pond very much.
Jane, Parkman, OH
AWESOME to deal with, a BIG THANKS for Ted and Mike, it is appreciated!!!!
Beverly, Carmichael, CA
i am just dropping you a quick note to let you know how happy i am with my purchase. great product and what a deal ! thanks again and i will add you to my “favorite sellers” and i look forward to doing business with you in the future……
Laura, Medford, NY
I really appreciate your prompt and hassle-free resolution to my dilemma … Thanks again for your prompt response. Hassle-free customer service like this is what makes customers return to buy more. I will definitely let the folks within our Koi club know about your website and excellent customer service I received.
Kevin, Denver, CO
I received my order today. Just love them. Thanks,
Tammy, Holloman AFB, NM
I very much appreciate your prompt response and willingness to handle my problem… Again, thank you for your quick response. I have been very happy dealing with your business and will continue to not only frequent your website for my pond needs, but also continue to recommend you to other pond owners/friends from work.
Robert, Franklin, WI
Thanks so much for your prompt response and assistance – it’s been a pleasure doing business.
Jan, Santa Monica, CA
It continues to be a pleasure to do business with you. Thanks for everything.
Gal, Point Reyes Station, CA
Received my pond the other day. Everything arrived fine and is already installed. It looks great! It’s nice to have a koi pond in Japan. Thanks.
Major, U.S. Army
OIC, Yokosuka Branch
Japan District Veterinary Command
Thank you very, very much for your quick response. Having some guidance is critical for me, as I don’t have the original manufacturer’s literature. I have purchased filter parts and new underwater lights from PondUSA in the recent past, and I will certainly continue to use your company as the supplier for any future equipment needs. Local aquatic supply retail establishments are not staffed by experienced personnel, and I have not been successful in obtaining any information from them save for the option of replacing my equipment with whatever they have on their shelves (submersible pumps by others).
Kevin, Burlingame, CA
Thank you very much for the quick response! Your store has my recommendations! I would not hesitate to order from you again. Keep up the good work!
Diana, Parma, MI
I really appreciate the extraordinary service you provided today.
Brent, Irving, TX
When I returned from the post office the new pump had arrived. I am totally impressed about the way you have handled this problem.
Again many thanks!
John, Delaware, OH
I just wanted to thank you again for the super service. You have quickly made me a repeat customer.
By the way, your web site is a notch above the competition from a user viewpoint. It is very easy (and fast) to navigate and the detail (including hardware specifications) is not typically available anywhere else on the internet.
Doug, Houston, TX
I needed a filter in a hurry and the staff did everything they could to help out. Emails were always answered promptly and I received my order quickly. I received a defective thermometer and even that was quickly replaced with no problems. Within a week, the filter allowed me to see the bottom of my 2.5 ft deep pond — something that I hadn’t seen in months. Would I do business with PondUSA again? Absolutely. In fact I’ll be placing my next order within the next couple of weeks.
Brian, Federal Way, WA
I really appreciate all your help. From now on I will be doing all my business with your establishment. It’s nice to know that companies stand behind their products and help out their customers.
Bob, Quincy, FL
Just a note of Thanks for your speedy shipment of missing parts. I appreciate your fine service and product.
Anneliese, Ashland, VA
You people are the reason I continue to deal with you because you stand behind your products or either we try to work out a resolution to the problem.
Cindy, Clarksville, VA
You folks are the greatest! Thank you so very much!!!!!!
Sincerely, your fan,
Malana, Los Angeles, CA
Just to let you know that I received the merchandise yesterday afternoon, I would like to thank you and everyone that helped me out on this matter, you guys are wonderful, providing support to your customers, I will not hesitate to recommend your services and products.
Thank you very much.
Felix, Lawrence, MA
Thanks again for your help, it was most informative. I’m sure that with your good advice I’ll be able to get this worked out, and it’s a pleasure doing business with someone who provides this level of helpful assistance! Add one more dedicated (and appreciative) customer to your list.
Bob, Mendota Heights, MN
Thank you for your quick response to my inquiry. I was surprised to find a company who makes shopping on-line easy and hassle free. Looking foward to doing future business with your company. Thank You,
Michael, Upper Darby, PA
Thank you so much for your help. This is the reason that I always buy my pond goodies from you guys. No other outfit can even come close to your level of service and customer support. I will, and do, recommend PondUSA to all my other online ponder friends!
Mark, Highlands Ranch, CO
Received the replacement bulb today…thursday. It was fine. Thanks for the great service!!! It’s why I keep ordering your products. You care!
Anthony, Marlton, NJ
Your team is AWESOME! I purchased items through your website about six months ago. This followed about two years of off and on research prior to literally digging in and making the commitment to build a pond. I had multiple questions prior to placing my order which were answered quickly and included items that I had forgotten. Thank goodness as this would have put delays in the installation. While it was alot of work it has paid off. It looks beautiful and equally important I’m having fun.
Thanks for everything. I’m in the process of selling my home. I’m sure you’ll hear back from me for another purchase by the end of the year.
Rick, Newbury Park, CA
I want to take this opportunity to express my satisfaction with your company. Your representatives have been extremely responsive with all questions and concerns with my order, and they know their products. I would not hesitate to conduct business with you again. Thanks again,
Bill, Rockwall, TX
YOU PEOPLE ARE FANTASTIC! I WILL SPREAD THE WORD!
Martin, Hartland, WI
First I have to say thanks for all your help, you have definitely made me a believer in your company. Your customer service has been nothing less than extraordinary and your products I feel are of an excellent quality. By the way because of your professionalism, I will be placing another order with your company shortly. Thanks once again for all of your help.
Michael, Pittsburg, CA
As expected, you guys know how to take care of business! I appreciate the speed in which this was taken care of and will definitely be doing business with you again!
Ken, Englewood, CO
Thanks for your great service. You guys have the best service of just about any company we’ve dealt with, either in person or online. I would definitely recommend PondUSA to anyone. By the way, the pump is perfect for our pond; the flow over the waterfall and from the fountain is ideal.
Dan, West Chicago, IL
I appreciate your promptness and I will be doing business with you in the future.
David, Cordova, TN
Thanks for all the help and I want your company to know that you have the best customer service on the Internet.
Duane, Turlock, CA
The rotor for my pump arrived today. Thanks a lot. Great customer service.
Roland, Buttikon, Switzerland
Thank you for your superb customer service and overall helpfulness. I will never visit my local pond supply stores again!
Mark, Englewood, CO
Your recommendation is absolutely successful. Water is so crystal clear, it looks like the drinking water I purchase. At first, I was cleaning the foam filters every third day, then every fourth, then weekly, and now it has been two weeks and the water level in the filter is staying below midpoint. Pond is crystal clear. I can see the fish at 3.5 feet down. The water lettuce is now growing like crazy and covers 35% of the surface.
Jeffrey, Antioch, CA
I am impressed with your response. Very good. I will keep this in mind when I need more pond stuff.
Jonathan, Austin, TX
Thank you very much for the energy you’ve put into this and the reassurance that has given me. Your email coverage has proven better than phone coverage, because we can put all the facts down and have them for reference later.
Bill, Rochester, NY
Thank you so much for your assistance. Your customer service is truely the best. Please add me to your list of testimonials.
Manuel, Redding, CA
I received my order and everything is ok. I just finished my pond and I enjoy it very much. Thanks again.
Jesus, Mayaguez, PR
I wish I had known about you all years ago. I have recommended you to friends who have or who are thinking about building ponds. I still can’t get over seeing all the baby fish.
Lisa, Bryans Road, MD
Thank you so much for the follow-up about my order, your customers must really matter to you! I was in COMPLETE SATISFACTION with my purchase from you and plan to do business with you in the future. Thank you again for the care and concern you show to your customers.
Donna, Augusta, KY
We got everything we ordered and are very happy with both products. We look forward to ordering from you in the future.
Beth, Middle Island, NY
Thanks for the follow-up… We did receive the liner and it is in place! Thanks for the quick service and the great prices!!
Jim, Normal, IL
I received everything, today. Thanks again for all your help, and such fine service.
Lisa, Clarksville, TN
Everything is OK and installed. The shipment came sooner than expected.
Duane, Blissfield, MI
I have been battling string algae for months. I had clear water but tons of this stringy stuff that just wouldn’t let go. I vacuumed, I pulled, I skimmed, and I cried. It was far faster at growing than I was at disturbing.
I received the Interpet Pond Balance that I ordered……one dose of Pond Balance and I have beautiful clear water with NO STRING ALGAE Hooraaay. And fish are happy and healthy. Just want to let you know so you can recommend it to your other customers. One dose….what a miracle!
Sharen, Blaine, WA
Thank you for your interest. I found my experience with ordering on line with your company to be absolutely great. It makes me wish that I could do all of my shopping like this. In fact I was so satisfied with your service, I ordered more from your company this very AM.
Kay, Spokane, WA
I did receive everything and have it all installed. The water is already clearing nicely.
Andy, Roscoe, IL
Thank you for the follow up on my order. I was very pleased with the service I received. The skimmer and drain were here within a week and the contact by e-mail to let me know where everything was, was very impressive. I have installed them and am very pleased with the system. I have been researching the pond system since last January and I am very pleased with it. Thank you for all of your help.
Ann, Fithian, IL
We received our order and all is fine. The garden pond is a great hit and a lot of fun. Thanks in no small part to your fine products.
Gabriel, St. Charles, IA
I received all that I ordered and I’m very pleased with the stuff. It was a hit at my fourth of July BBQ.
David, Clementon, NJ
The filter I purchased performed better than expected. Great product and I have recommended it to a couple of friends that have small ponds. Thank You.
Greg, Brookfield, MO
I have everything except the green water…Thanks for the product and the wonderful service. It has been a pleasure doing business with you all. I will certainly be back.
Sondra, Wake Forest, NC
Your offer and your overall handling of this issue is appreciated. The outstanding response in a short period of time differentiates your organization from others I have dealt with in a positive manner. I have dealt with other organizations that, when confronted with a mistake, take a very shortsighted viewpoint. Organizations like that do not receive any future business. Yours will receive future business.
Jeffrey, Antioch, CA
The order did arrive and I was extremely pleased with the service. I placed the order online on a Sunday and my filter arrived Thursday by UPS. I installed my pond the following Saturday and had the filter up and running less than a week after placing the order.
I was not a filter expert before placing the order and I utilized several web sites to learn about filters and search for the best choice for my situation. I found your site very helpful. I am very pleased with my choice and your web site was key to my decision.
Thanks for your fast delivery. Service like that will keep customers coming back.
Will, Houston, TX
Hi, the liner arrived very quickly (4 days) & everything was fine, it’s all installed, complete with fish, & we’re enjoying it already. Thanks for all your help.
Karen, Columbia Cross Roads, PA
Hi. Yes, I received my order. And it was perfectly fine when it arrived. I am very pleased and Thank you for your concern and the fast and secure shipping. I am glad I surfed the Internet before I made a decision as to where I would purchase my pond and needs.
Again Thank you,
Dotti, Baltimore, MD
We have received everything. We are very pleased with our order. Thanks so much.
Paul, Vancouver, WA
I did and it now has a new place in our front yard receiving many positive compliments. Thank you for you very professional service.
Robert, Fort Knox, KY
I want to thank you for being such great customer service people. When I was initially deciding what equipment to use, etc., I had several e-mails back and forth with suggestions and information. And it wasn’t like you were trying to sell me just the most expensive stuff or more than I needed!! My pond is doing very well and the filters and pumps are great. I will continue to purchase from you and to recommend your company to all my friends.
Sandy, Vancouver, WA
The UV Filter I bought from you is excellent. I have had algae problems in the past but these seem to give me an upper hand on this problem.
Charles, Secor, IL
Thank you, I received my order and am completely satisfied. The equipment I ordered for my pond is exactly what I needed and is working perfectly. I am a very satisfied customer and will be looking forward to placing more orders with PondUSA in the future. Thank you for providing your services and products on the Internet. I have already recommended your site to a friend who found the information on-line very helpful.
Teresa, Wichita Falls, TX
Thanks for the speedy response and delivery of my order. It arrived in two days, in perfect order. The UV clarifier cleared my pond in one day. You can be assured that PondUSA will be my first choice for all my pond needs. Thanks again! Best regards.
Randy, Berkley, MI
Thank you …. It has truly been a pleasure doing business with you all … I will certainly return.
Sondra, Wake Forest, NC
I am very happy and satisfied with my order. Thank you for the professional way this was expedited.
Mariann, Ferndale, MI
Very happy with the prompt shipment and ease of ordering. Pond’s working great! Thanks.
David, Mesa, AZ
Absoutely wonderful. Couldn’t be happier.
Celeste, Washington, DC
Thank you for the follow-up message. Everything arrived in perfect order, and installation was smooth and simple. Thank you for your quick and efficient service.
David, Maple Valley, WA
Everything is fine. Very prompt delivery. I’d do it again when I have a need. I have you bookmarked.
Paul, Montoursville, PA
Thanks for the follow-up. I received my pond pump with no problems and love it. I do appreciate all of the information regarding each product. I certainly feel like I could make an informed decision with no pressure!
Michelle, Terrell, TX
Thank you for your follow up letter. The filter arrived less than 7 days after I ordered it. It has been up and running for the last week and I am beyond happy with it. My precious fish seem to find it great as well. Thank you again for such quick service and a great price.
Kristen, Nine Mile Falls, WA
We received our order and all is well. The light is in the pond and looks great. Your customer service is great, I will recommend your site to others.
Verna, Lakewood, CO
Once again the order came through on time and everything was fine. I appreciate your following up to ensure everything was satisfactory. I’ve recommended you to a friend who is planning a pond. You can be sure I will continue to purchase from your site and recommend you at every opportunity. Once again both the products you sell and your customer service was excellent. I wish that all companies with which I have dealings were this good. Thanks again!
Bruce, Townsend, DE
Thanks again for all your help.
During the past two days I have been getting last minute material for the stream and pond. On Monday when placing orders for rock at the local landscape center, a woman & child came in asking about pond supplies. Since she was receiving bad advice and poor service, I pulled her aside and made a strong recommendation to get her products from PondUSA. She was very greatful.
Last night, while picking up fittings at a local hardware store, a couple was getting frustrated by the limited amount of pond supplies. I quickly jumped in and made another recommendation to buy their material from PondUSA. They too were very appreciative.
I anticipate an increased number of orders coming from the Denver area. To assist my marketing efforts, you may want to send me procures or cards.
Thanks again for all your assistance.
Mark (the unofficial Denver sales rep for PondUSA)
You have a terrific company. I have tried working with the local pond companies with very little success. Hard to believe these outfits can stay in business installing the ….. pumps when they finally decide to show up. I am glad I found you on the web and am quickly becoming a do it yourselfer…
Tom, Overland Park, KS
I have received my order, and the liner and pump worked out real well. The pond is in and filled, and everything seems to be fine. Thank you for your prompt service and cooperation. I will be ordering other items from you soon. Thanks again.
Edward, Spartanburg, SC
I received my order and everything was very satisfactory. Thank you for your excellent service. I will do business again in the future with your company.
Paul, Freehold, NJ
Everything arrived as ordered; the instructions were easy to follow (your staff did a great job of checking out my concerns before placing the order); and the results were amazing. My pond, which was disgusting, cleared up in 2 days and has been clear ever since.
Eileen, Arnold, MD
I received everything and am thoroughly enjoying my new pond. The birds have moved in and love the waterfall. I added some gold fish and they seem to be right at home. It has turned the heads of all of the neighbors!
Michelle, Forest City, IA
I purchased a skimmer and installed it this weekend. It’s working great.
Mitchell, Evergreen Park, IL
I have received my order and everything is satisfactory. I would like to thank you at this time for your excellent service. The pump is working great and much appreciated by our fish as our old pump had quit. Looking forward to doing business with your in the future.
Donald, Boston, MA
Thank you for such prompt service. I enjoy doing business with you.
Janice, Virginia Beach, VA
What an excellent company. You truly know the meaning of customer service. It has been a very pleasant experience, you will hear from us again for all our pond needs.
Lorrie, Newfields, NH
I am totally satisfied. The products were as good as expected and the service was better than expected. Thanks,
Henry, Republic, MO
Yes I received the water fall. My mother and father love it. It’s what they wanted. Thanks again for the prompt service.
Deb, Shakopee, MN
Everything was great and I have recommended you to several other people.
Charles, Indian Head, MD
Thanks, I really like your company. You guys are very customer oriented and actually seem to care. Keep up the good work and I will advise my friends and family of your exceptional service.
Duane, Turlock, CA
Thank you very much for the service. If I needed more stuff and you sold it, I would not hesitate to use you again. Good luck with future sale. Sincerely,
Jim, Sequim, WA
Thank you – everything great – you guys are the best.
John, Wantagh, NY
Just a short note to advise you that my order has been received and that everything is in good working order. My personal thanks for the great job you did helping me to order my material.
Have a nice day,
Martin, Hopkinton, MA
Thanks, my order arrived quickly and safely, and it’s been functioning quite satisfactorily. Very impressed by your service. Thanks!!
Yuichi, Lake Forest Park, WA
Have never dealt with a more responsive group! You will hear more from me as will my friends with ponds!
Marion, Woodside, CA
Thanks so much–You have certainly been good people to deal with in my pond endeavors so far. Thanks again,
Norman, Wilmington, NC
We got the uv light in 3 days! That is faster than I get mail. The light is working fine so far and we hope to see a clear pond soon. We will be ordering more from you all. You have a great business.
Lee, Eucha, OK
I received my pump, and am very pleased with it. I really like the amount of flow I’m getting down my waterfall and stream bed. I will highly recommend this pump to all my friends. Thanks for your help. Sincerely,
Steve, Bessemer City, NC
At a time when we are looking at a cold computer screen your attention to detail, promptness, and concern for my satisfaction seems to bridge a gap between the Internet and the comfortable old store we traded at many years ago. Thanks,
Darryl, Gold Bar, WA
I received the new pump as promised. It’s installed and seems to work fine. Thank you for taking care of my problem so promptly and thoughtfully. You’re the best!
Joseph, Centre Hall, PA
I got my order the next day…You guys are great !!!!
John, Santa Clara, CA
YES YES YES! I got it really fast. Thanks so much for your wonderful service and great prices! I tell everybody that will listen what a great company you are to do business with. Thanks,
Sara, San Juan Island, WA
Thanks for the inquiry. I did have a problem, which was addressed very promptly and to my satisfaction by your staff. You will hear from me again in the future.
Tim, Jamison, PA
That pump is TOO efficient !! Where has it been all our life !?! Looking forward to our next electricity bill.
Elizabeth, Hauula, HI
I just wanted to tell you how happy I am with the pond pumps and filter I purchased from you this Spring. I must say I had to wonder if my water would stay clear and it has been extremely clear since day one. THANKS AGAIN…
Beth, Hamilton, OH
I have received my 20×20 liner, pump and filter. Liner arrived Friday, pump and filter on Monday. You folks are prompt and responsive. I will contact you as my pond needs grow.
Jeff, Honolulu, HI
Thanks so much for all the detailed information! This will really help make a successful installation. When you said you were customer oriented … well, you certainly do demonstrate it! Thanks again.
Jon, Brentwood, CA
Great service! Thank you very much.
Jerry, Jefferson City, MI
I can’t tell you how much I appreciate the way PondUSA handled our “emergency” order – what a load of our minds! The prompt, communicative, friendly customer service we received is not to be taken for granted, to say that we are “pleased” would be a major understatement. Gang, you are major pro’s!
We have a family owned e-commerce company. We do a tremendous amount of business on the web, but never had we had such a terrible business experience as we had with one of your competitors – it was awful. Thanks for saving us!
I am always asked to recommend an online pond supply company. I’ve always responded that I was about to ask the same question. Now I have an answer!
Best wishes to all, and thanks again for your time and consideration.
William, Somers, CT
Thanks for the follow-up ! The system is in and running like a champ.
Fred, Riva, MD
Everything seems to have arrived in good shape. Thank you. The liner and water is in and I’m getting ready to put the pump and filter in. So far it’s all turning out at least as well as I expected and I’m very excited to be able to watch my mini ecosystem grow.
Steve, Green Bay, WI
Everything was exceptional. I look forward to dealing with you in the future.
Franklin, Houston, TX
We are extremely pleased with our purchase and will definitely do business with you again. Fast delivery and great products! Thank you….
Jeff, Beatrice, NE
Thanks for the update, you folks are very good in the customer service department.
Catherine, Ft. Jones, CA
I just wanted to let you know that I received my fountain heads today. As you would expect, they are exactly what I was looking for and they work just fine. Once again, thank you very much for your support throughout this minor error. Keep up the good work as I look forward to ordering from your company again real soon.
Tim, Key West, FL
I justed wanted to state that a lot of companies these days use the phrase “Customer Service” but PondUSA actually uses the phrase. I decided to buy two ponds after submitting my order for 1. I sent an email which with other companies may get read a week later. The order was processed the next day and they had added the additional pond, no questions, no extra shipping, no extra handling. Great Customer Service Guys. I received my order in three days and am a very happy customer.
Jennifer, Cincinnati, OH
Wow, again. You folks are terrific with the speed and thoroughness of your answers. Your prices and service can’t be beat! … You’re running the best operation I’ve run into on the internet, or anywhere else for that matter!
Sue, Austin, TX
I think that you have the most high tech ultra violet light I’ve seen, and it was 30.00 Dollars cheaper then anything I saw in stores on Long Island. It set up quick and worked quickly.
Mike, Farmingdale, NY
Thanks for the follow up, I received my pump and filter ahead of the scheduled time. They are both working well. I will certainly keep you in mind when I am needing further supplies, your people were excellent in emailing back and forth to be sure I got the correct products for my pond, I really appreciated their help. Thank you,
Linda, Spearville, KS
Thanks for your prompt service in sending me the pond liner. It was received in time and appears to be in good condition. I have already used it for one pond and it is holding up well (at least it doesn’t leak). I am impressed with your attention to details and with your concern that your product was received and that I am satisfied.
Lester, Portola, CA
I received the order and everything is working fine. Thanks for a job well done. I would recommend your company to others and I would use your services again.
Kevin, Indianapolis, IN
Hi. Thanks for the information and your honesty regarding our choice of waterfall/cascade for our pond. We believe it would be best to cancel our order at this time… Again, thank you. Your decision to tell us what would work best for the look we wanted instead of making a quick sale is both honorable and appreciated!
Doug, St. John’s, MI
Thank you for your excellent customer service. I appreciate the prompt individual attention you have provided – very professional !
Martin, Seattle, WA
Yes I received my order without a hitch and am very satisfied. I have not installed the liner yet so I have not fully appraised the product. Thanks for your follow-up interest…. a sign of a good outfit !
Robert, Slingerland, NY
I received my order just fine with complete satisfaction, and Thank you for your prompt service. I was able to patch my pond liner last Saturday, the weather here was perfect.
Terry, Hastings, NE
Wow, you guys are awesome. What great customer service. I am so glad that my friend told me about your website. Great recommendation… Again, thanks for all your help. Certainly has sold me on your site…
Sandra, Vancouver, WA
This was my first internet order ever, and I am happy to say, the promptness was more than I had hoped for. Your company is wonderful! The follow-up e-mails just to let the customer know what is going on are great! My pump is in, the fountain works perfectly and my fish are dancing with joy! Thank you for allowing me to experience PondUSA!
Rebecca, Newark, OH
I received my order and everything was just perfect. I’m looking forward to putting the lilies in my pond. Thank you!!!
Nancy, Venus, PA
I received the filter Friday afternoon and had it installed and running in about 30 minutes. By Saturday afternoon the pond was looking much better and by Sunday morning it was crystal clear, absolutely beautiful. This is simply an amazing filter system, easy to maintain, and does a fantastic job. Thanks for your help.
Bob, Merced, CA
Good info – your service and response timeliness has been excellent which is the reason why I decided to order from you (I’ve checked LOTS of web sites).
Steven, Collierville, TN
Thank You. You were a pleasure doing business with. I was very pleased with my order, prices, and probably most important, customer service. Thank you again, I will certainly be doing more business with you again.
Linda, Carteret, NJ
Thanks again. I appreciate your great customer service, it’s above and beyond of what I normally expect. Thanks again for your great service.
Don, Muskego, WI
Thank you for evaluating my order before processing it. Now, that’s service. I really like your web site, your prices and your service. Thank you.
Duane, Stockton, CA
I have been extremely happy with the level of customer service which I have received. In my opinion, PondUSA is a first class company with outstanding representation, which I will be happy to recommend to future customers.
Donna, Mt. Prospect, IL
You have to be a real class company to loose a sale for the sake of what’s good for the customer. I appreciate this and I will always keep your company in mind when I need additional supplies. Thanks again,
Don, Muskego, WI
Thank you. I did receive my order in record time for mail order, and at a very good price.
Another order well be coming soon. Great service. Thanks,
Bruce, Lakewood, WA
THANKS FOR FOLLOWING UP ON MY PURCHASE. I APPRECIATE GOOD CUSTOMER SERVICE AND PLAN ON DOING BUSINESS WITH YOU AGAIN REAL SOON. EVERYTHING IS TO MY SATISFACTION. THANKS,
Joel, Killen, AL
You have been great to deal with. Everything arrived in good time. Thanks,
William, Hardy, VA
We received our order for the pond kit, everything was in great shape, it’s up and running as we speak. Ordered as a present for my wife to put in her flower garden, she’s tickled pink.
Catherine’s husband, Litchfield, ME
Orders were received in fine shape. Thanks. Will certainly use you in the future.
Robert, Westerville, OH
Our pond is up and running and all your suggestions worked beautifully. Thank you for all your help and I would certainly recommend you to others.
Paula, Pickerington, OH
No problem guys, if every e-retailer treated their customers with the service and info you provide it would be a step closer to e-heaven.
John, Hertford, NC
Yes, I got everything ok. My pond has never been cleaner or looked better. Thanks,
Kassandra, Peoria, IL
Thank you for your outstanding service! I received my items within 4 days of my order. And that was after I received an E-mail from you to tell me there could be delays due to the season! Usually the product I pick out is OUT OF STOCK, or it takes weeks to receive. I live in Michigan, so it has been too cool to install my new submersible pump. But I have no fears that if I have a problem when I do that you will be there for support. Thanks again,
Craig, Battle Creek, MI
Thank you for my order. I can’t believe how promptly it came, I ordered pond liner on Tuesday, and it was at my doorstep on Thursday afternoon. I have recommended your online site to my brother, who is putting a pond in also. I am very pleased with your company. Thanks,
Eileen, Flippin, AR
My order was received in good condition and in a timely manner, thank you for the great service. I’ll look forward to doing more business with you in the future. Thank you,
Robert, Cincinnati, OH
Our pool kit arrived in perfect condition and on time. We have installed the pool and are using the pump. Everything is to our satisfaction and more. We are delighted with the service and quality of your product. Thanks for the follow up and your concern over our satisfaction. We’ll certainly work with you again on upcoming projects.
Jane, Mountain View, AR
Just to let you know that I did receive my order and am very satisfied. I will shop with you again in the future. Thanks again,
Jeanette, Farmingdale, NY
I received your follow up which was very nice. Thanks for the customer service! Just wanted to drop a line to say I received my order promptly and was very pleased with the bird bath.
Ginger, Lenoir, NC
Everything was received in full and is fine. The pond is actually already in place and we are awaiting the rapidly approaching warmer weather for spring pond plants and etc. Thank you for all your assistance and follow-up, we are very happy with our order, and your company was very helpful and eager to please.
Chris, Ridge, NY
I just wanted to thank you so very much for your help, and the help of your co-workers in filling this order. From the moment I was contacted via email last weekend after my general inquiry, until today’s delivery, my order has been handled promptly and professionally.
I do a great deal of business, on the Internet and off, and I have to say that the customer service I’ve experienced at PondUSA is among the best I’ve ever encountered.
If the pond equipment works half as well as you guys, I’ll be thrilled. Your great work is very much appreciated.
Rebecca, Cambridge, MA
Order received in two days – all appears to be just fine !
Ronald, Jacksonville, FL
Your prompt and courteous service is a nice surprise and I plan to encourage my customers at the nursery to use your service. Thank you,
Jeanette, Woodstock, GA
You guys are fast……order arrived today in perfect condition, thanks.
Bob, Merced, CA
Thanks so much for your prompt and complete response. I really appreciate the time taken to help me out with this.
Rebecca, Cambridge, MA
The filter and pump I ordered from you guys are working perfectly and your company has made this project a breeze!
Jim, San Diego, CA
Just a note to thank you for all of your help. I submitted an order for the filter etc. this evening.
Lynn, Bristol, TN
Thank you for the follow up and the great service on my order. It was a pleasure doing business with you. Everything is working great. Again thanks,
Clyde, Ojai, CA
My order arrived and I received the invoice today. Thanks very much for your prompt service. I can’t wait for warm weather to set my barrel up.
Linda, Harrisburg, PA
Thanks for your timely reply. I do appreciate the response. It amazes me how many times I have asked questions at other web sites only to receive no reply or a reply weeks later.
Mike, San Lorenzo, CA
Thanks for your work on this issue. If I ever need pond supplies again, I will surely come back to you guys.
Kevin, Nashville, TN
Thanks so much for your prompt and helpful response. Please feel free to use me as a reference for your outstanding service. You are definitely a model of what all e-commerce vendors should strive to be.
Don, Berkeley, CA
thank you very much. my client was very pleased with your product. you might receive another order from them. thanks again.
Brett, Laguna Niguel, CA
Thanks for the follow-up. I have received my order (sooner than expected). I was extremely happy with the service you provided and would not hesitate to use your services again, or to recommend you to others.
Mark, East Geelong, Victoria, Australia
Received order in no time. Great service. Thanks
Jane, Washington, DC
Yes, Thank you. Everything is OK. Regards,
William, Smith’s Parish, Bermuda
Things turned out fine. There was some mix up and the first pump sent was an old dirty used one. But the problem got corrected quickly and the new pump soon arrived. Thanks for the help and for checking up on things.
Jens, Folsom, CA
I received my order and it is working just fine. I’ll be back to do business with you.
Donald, Aurora, OH
It got here fast, went in fast, and is running perfectly — Thanks so much for the quick response.
Duane, San Antonio, TX
Thanks for your letter. The pond de-icer I bought from your firm is spectacular. It has kept a breathing hole in the ice through what has been one of the coldest winters on record in New York. Without this de-icer, I would have NO fish left to be concerned with. Thanks for the prompt service.
Bill, Williston Park, NY
THANK YOU, EVERYTHING IS FINE.
I HAVE GIVEN YOUR EMAIL ADDRESS TO SEVERAL FRIENDS.
Alta, Midway, AR
I received my first order. Waiting for my second and third order. Thanks,
Cynthia, San Ramon, CA
Thank you, service was very good.
Charles, Mobile, AL
I received my order, and I would like to say I am very happy with the whole experience of ordering from PondUSA.
Frank, Oceanside, NY
JUST A NOTE TO THANK YOU FOR EXCEPTIONAL SERVICE–I PLACED ONLINE ORDER FRIDAY NIGHT-ITEM WAS HERE TUESDAY MORNING. THANK YOU
Mike, Manteca, CA
I received my pond liner yesterday and put it in the pond today. I’m very happy with it! thanks-
Susan, Santa Cruz, CA
Everything arrived in great condition and was sent quickly. Thanks for all the help.
Duane, Lyons, GA
The order was received and thank you, pleasure doing business with you. I’m sure I’ll be ordering from you again as I install watergardens through the warmer months. You guys have a good selection and fair prices. Thanks again,
Steve, Batavia, OH
Everything I ordered arrived quickly and is exactly what I had hoped it would be. I will be sure to shop with you in the future…this spring I will be installing two new ponds and I am glad to have found you!!! Thanks again!
Steven, Ayer, MA
thanks so much.. my order was fine, and my koi were indeed happy with their Christmas present.. they spent the day hovering around the warmth of their new heater.
Terry, Greenwood, IN
Again, thank you for your speedy response and assistance in preventing a big “oops” the first time I throw the switch to start our new watergarden.
Robert, Mesa, AZ
Thanks for the order which was received promptly!
Wendy, Philadelphia, PA
Dear Sir: Yes, I received the order and the pump is keeping the pond open. Perfect timing, as it has turned nasty. That pump really moves water – I was surprised at the power. Thanks!
James, Bremen, IN
Thank you for the follow up. I am pleased with both the product and the price.
Michael, Fort Pierce, FL
Thank you so much. Yes, the order arrived a couple days ago and everything was in good shape. It has been a pleasure doing business with you.
Have a happy holiday.
Joanne, Stockton, CA
Not a problem or a concern, as much as a compliment, it is so nice to know that I have found a supplier that has in the past proven to be not only reliable, but helpful. In the past it’s been a pleasure to do business with you, and as spring approaches it will be nice to know that I can promise my customers quality products for the landscapes that I’ll design for them. Thanks,
Terry, Greenwood, IN
Hi! Just a note to let you know that the pond heater arrived. Thank you for the fine service.
Iris, Albuquerque, NM
Orders received and everything is just fine.
Bill, Haymarket, VA
I received the order. It was perfect.
Laura, Shady Spring, WV
You did good, everything’s great. Thanks,
Curtis, Valrico, FL
I am very satisfied with the product and your service. I will highly recommend you to whomever I know that is looking to purchase ponds online. Thanks again for your prompt service.
Michael, Calabasas, CA
Everything as always was just what I ordered and in good condition. Thank you for all your assistance.
Jim, Shelby Township, MI
Thanx for your quick response! I’m sure we will be ordering other items from you in the future.
Paul, Rozelle, NSW, Australia
Thank you. I’m completely satisfied with your services.
Gary, Westminster, CA
I got my order so fast………..I am VERY pleased with my new pond. It looks great !!
Shelly, Roseburg, OR
Yes I did receive my order and everything is fine. The pond is now clear as a bell and the fish are happy.
Peder, Atherton, CA
I have received the filter ordered from your company. It is working better and faster than advertised. My pond is now crystal clear. It’s greatly improved the enjoyment of my pond.
Steve, Huntington Beach, CA
You are certainly the most attentive and patient rep I’ve ever dealt with on any issue. Thanks again.
Monte, Jackson, NJ
Received light and works great – they are great for my fountains.
Constance, Groveport, OH
We got the themometer we ordered in 2 or 3 days. We were very pleased with the service and plan to do more business in the future. It is almost time to put our new pond to bed for the winter!
Tom and Betty, Roanoke, VA
Everything is perfect. We love the watergarden we got. It was a pleasure doing business with you and we will certainly come to you for any additional needs.
Patrick, High Ridge, MO
Received the pump today. Will install it next week.
Thanks for the best service in the world,
Elizabeth, Hauula, HI
Thanks again for your help and prompt responses and excellent customer service and website and prices and selection and… I’m a big fan of PondUSA!!
Diane, Douglasville, GA
Thanks for the follow up – everything seems to be OK. Appreciate the effort you make to satisfy customer needs. Quick. Efficient. Competitive! Well Done.
Ian, Derby, KS
We have received the entire order and set up our pond. Everything is most definitely to our satisfaction.
Andrew, Denver, CO
Thank you very much for your excellent service. I certainly will be contacting you again for my future pond needs.
Larry, Spirit Lake, ID
We’re very happy with both the pump and the liner. You have wonderful service as well. Thanks for all the help when we had to return the first pump! Our waterfall now looks great. Next on to landscaping! Sincerely,
Ellen, Walworth, NY
Excellent seller- FAST shipping- friendly – great item- Thank You very much.
Patrick, High Ridge, MO
Received everything in quick order and in good shape. Thanks loads and expect to be ordering more by December. You’ve been great. Thanks,
Karen, Clarion, PA
I have received my order and I am sure you will be hearing from me in the future for additional products. Thank you for making sure I received my order.
Debra, Shakopee, MN
It is a pleasure to find a business that will go to this length to satisfy a potential customer. I will, in the future, return to do business with you. Thank You Very Much.
Tom, Denver, CO
Thank you!! We hooked up the new pump this past weekend and it’s perfect. Good thing we went for this pump. We spent Sunday afternoon sitting by the waterfall. 🙂 Thanks so much for your great products and wonderful service.
Ellen, Walworth, NY
Everything came fine. Now if you would just dig the hole.
Marc, New Ulm, MN
Everything went fine. I’m a happy camper. Thanks,
Sid, Bonita, CA
We received our order and installed our water garden. We are pleased with the quality and price of the pump we purchased from you.
Phyllis, Mount Vernon, OH
Thank you so much for all of your help. We filled the pond and everything is working well.
Vicky, Hollister, CA
It was a pleasure to work with you. I will be sure to recommend you.
Stephen, Hooksett, NH
Order arrived okay and is completely satisfactory. I was particularly pleased with the rapid response.
Charles, Columbia, CT
Your response was great. My filter unit arrived very quickly. I’m still waiting for other things I ordered from other sources on the same day. Thanks,
Paul, Colorado Springs, CO
Everything was A-OK, as ususal.
Bob, Yakima, WA
We have received everything we ordered and are very pleased with it. It is a pleasure doing business with your company. Thanks again,
Terry, Colfax, WA
You guys are great – pump arrived in days. I couldn’t believe how fast it got here.
Larry, Encinitas, CA
Thanks so much for letting me know about the delay in shipping you are experiencing due to many orders. Both the fact you notified me and the fact that so many people are eager to order from you only confirms my opinion that I made a good choice in placing my order with your company. Thanks. Shipping on Wednesday is fine. Don’t work too hard. Best wishes.
May, Grass Valley, CA
I will be putting a filter in later, too and will look to you guys for information on that. You have been very helpful. It’s nice to find such friendly people on the net !
Keri, Kent, WA
I am very pleased and want to thank you again for your patience, diligence and careful instructions. Gratefully,
Jill, Alpine, TX
Thanks so much for your genuine concern and all the extra effort you have taken to insure that I received my pond supplies in a timely manner. It has truly been a treat to work with you all.
Jill, Alpine, TX
I have received my pump order promptly as promised. I have learned a lot of information about ponds and materials from your site…..I appreciate the dedication taken in building the site…..I am sure this will not be the last order from me…..I am pleased with the service…..thanks.
Halsey, St. Louis, MI
Wow…..how nice of you….. I am truly a satisfied customer now…..Thank you for working this out for me…..and I will be in touch.
Valerie, Silverhill, AL
Everything was great. It’s always a pleasure doing business with you.
Paul, Baton Rouge, LA
Thanks for the great service. You are very knowledgeable about ponds, and my order was delivered much quicker than I expected.
Anthony, Sunnyvale, CA
Hello and thanks again for your quick help. Also, I have forwarded your web site to others that have ponds, etc. and I hope that this gets you some more business. Again, thank you very much !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Ted, Hagerstown, MD
Thanks so much for your quick reply, you’ll have all my business from this point on ! Not too many people are willing to help with small items as this, most have just told me to get another pump and it took them a week to get back to me.
Ted, Hagerstown, MD
Everything looks great. We will be installing everything this weekend.
Thanks for the prompt service, a pleasure doing business with you.
Karen, Beverly, MA
It’s working out great! I’ve got clear water and everything! The filter is much smaller than I expected. What a pleasant surprise. 🙂
Thanks again, and I’m sure I’ll be back. I have to get lighting at some point…
Mai-lan, Seattle, WA
Everything is great. Thanks so much for your quick and efficient service and following up on my order.
Laura, Reno, NV
Hey, just wanted to let you know. In less than a week I have received the part needed for my pump. I truly don’t think I could get service this quick from any of the businesses locally !!!! Thanks again !
Karen, Spokane, WA
I thank you for checking on this for me. I realize that errors do happen. I was very pleased to see such professionalism in your desire to compensate me. I do not think this matter will keep me from ordering from you in the future. You seem to be a company that knows how to make its customers happy.
Barb, Temecula, CA
You certainly know how to create a loyal customer. Thanks again.
Paul, Des Moines, IA
I think your approach to this business is great. This is much more enjoyable than wandering around …. ….. looking for someone who knows anything about the products (especially since generally noone is knowledgeable about the products).
Lesa, Los Altos, CA
I’m delighted to have found your site and plan to order a pump and filter asap. I also plan to order EPDM liner… Thanks for setting up such a wonderful web site !
Alice, Richmond, CA
Hey you guys are great !!! I really appreciate how quick you guys are !!!
Karen, Spokane, WA
I received the pumps you sent and they all work fine. I sent back the original pumps today. I appreciate your help and fast response in resolving this problem. Don’t worry about the cost of returning the package, it’s on me.
Tom, Chicago, IL
Thanks for the professional response to my order and delivery.
Benjamin, Atchison, KS
I don’t know what your order volume is, but I am certainly impressed with the personal attention you have given my orders, both this one and the ones I have placed in the past. Your prices are good and your service is excellent.
Please keep up the good work. Best regards.
Bob, Yakima, WA
We received the pump and are very satisfied with it. We would like to thank you for your friendly and prompt service. Thank you.
Debra, Port Charlotte, FL
Thank you for such expeditious handling. I love doing business with people who are interested in serving the public properly.
Robert, Lindale, TX
I think your service and e-mail system is really tops with quick responses and all.
Becky, Avon, CT
I found your website in a search for good prices on ponds.
Your prices are the best !
After looking at your prices, I will be ordering. These prices are incredible. I’m looking forward to doing business with you.
Eric, Bellevue, KY
It is a real pleasure doing business with you folks. Thanks for the quick reply, and as usual, I’m sure I’ll be happy with what you send.
Bob, Yakima, WA
You guys are pretty amazing – this has got to be the most prompt and courteous service I’ve ever heard of. Thanks so much.
Donna, Cleveland, OH
Have received all my orders from you and was very pleased with your personal confirmation of my order. Your E-mail was very friendly and makes one feel that they are an important personal customer. Thank you for keeping me updated on the arrival of my check etc.
Sheila, Everly, IA
Let me start by saying “GREAT JOB” in the presentation of your web site. I found it extremely informative and was impressed by the number of quality manufacturers that you represent! I’m a landscape contractor from northern New Jersey and have been in the business for 20 years, the last 5 designing and installing ponds.
I have compared your prices to the same products at my local supplier and found yours to be slightly better. I will be ordering from you in the future.
Ron, Lodi, NJ
Yes, I got the bulb. Promptly, as usual. Thanks!
You are welcome to use my message on your testimonial page. I like the idea of telling others about your great business. By helping persuade others to patronize your business, your business will succeed and I know you’ll still be around when I’m ready to build my BIG waterfall someday.
The pond light you sent me is wonderful in my waterfall. Thanks ! I also appreciate your prompt attention to my order ! It’s nice to get something so quickly after ordering it ! Look forward to ordering from you again.
MaryGaye, Oklahoma City, OK
Everything arrived fine and I currently have a working koi pond. Thanks for your help and quick turnaround time.
James, Pensacola, FL
Thank you. I appreciate your effort. I will remember your good service when ordering products in the future.
Jon, White Plains, NY
Hi there. I just wanted to let you know how pleased we were with the service and the efficiency that went along with the order that I placed last week. The attention that you paid to us and the prompt delivery and service were quite refreshing.
We were very pleased with the product also and I’m sure will be dealing with you again. Thanks again.
Lori, Macomb, IL
I’ve recommended you guys to a few people & I hope they follow through. You have been great at keeping me informed about my order. I only wish all companies did business like yours.
Have a wonderful Holiday Season!
Susan, Decatur, GA
Thank you and your company for wonderful, prompt, and professional service.
I will definitely recommend your company to other pond owners.
Dr. Ross, Wahiawa, HI
Boy I wish more businesses were like you all. It sure would make life a lot easier.
Thanks again !
Jim, Raleigh, NC
… and we will be ordering more from you all in the Spring. Thanks again for running such a friendly and reliable company.
Bob, Bloomington, IL
Everything was great with the order … thanks for checking! We will do business again.
Gary, Bloomington, IL
You guys are really great! You gave me a darn good price and wonderful service. Believe me, I shopped around from the East coast to Mt. Vernon, Washington and nobody beat your price or even came close to your fast friendly service!
Sara, Friday Harbor, WA
Thank you for all of your help. You have been very professional.
Michael, University Place, WA
Everything with my order was fine …
Thank you very much for the prompt service. I’ll recommend you highly …
Scott, Vancouver, WA
I am happy with the filter I bought from you, and I expect to shop for more items. Thanks again.
Hung, Cerritos, CA
Thanks very much for the tip. Yes, it cleared up nicely. Thanks again — I’ve passed along your web site to other people around here — you have great prices and service ! Mai-lan, Seattle, WA
You have been most helpful and I am looking forward to receiving my new filter and hopefully having clearer water. I am very impressed with the response time I have received via e-mail. Thanks again !
Stephanie, Bellerose, NY
Thanks for all your research and help… I really feel a certain loyalty to you, because of all your work and the total indifference of so many others… You have been a key player in this success. Without your research I would not have known about the Rule # 24 or where to look for it, all the pump places around here I called seemed to be oblivious of it. Consider the twenty dollars a small token of my admiration and gratitude. If you return it I will be offended. Thanks guys, talk to you later,
Nick, Goodwater, AL
I received my order and everything is great. Thanks so much for your service. You’re wonderful people!
Laura, Reno, NV
Thank you for your prompt action to correct my problem. I look forward to the replacement pump and will let you know how it is. Thanks again.
Diane, Burlington, CT
Thanks for the follow up note on my order – that’s a nice touch. Everything is going well and our purchase is perfect. Thanks for the fast delivery.
Have an enjoyable day!
Vince, Greenfield, IN
We got the pond and are very pleased with the product and the home delivery. The pond has already been installed in the ground and filled with water and water plants. Thanks!
Pamela, Winchester, MA
You did a fantastic job! The pump is giving the waterfall all it can handle! I love the two year warranty and the electrical cost with the new pump.
Tom, Hagerstown, MD
THANK YOU! THANK YOU! THANK YOU! When I finally get this mess turned into a pond I’ll e-mail you a picture. Couldn’t have done it without you !
Lynette, Newton, IA
You all have been very helpful to me in getting the correct products for my pond. I will be ordering the filter later. Thanks again.
Linda, Spearville, KS
I need to tell you how much I love my new pump and filter. My pond is crystal clear!
Krystn, Mundelein, IL
‘Thank you once again for all your help! I will be sure to use your company again.
Everything we’ve done has always been answered or sent with amazing speed and kindness! Thanks!
Gordon, Racine, WI
I’m finally writing about the pump and filter we ordered. The pond has cleared up already even though it is in full sun. Thanks again for all your help.
Jacque, LaPorte, IN
My barrel pond arrived in excellent condition one week after I ordered it (I expected to wait at least two weeks). I am more than satisfied with everything including the service. My pond has a special place on my screened in porch which is a point of interest to everyone who visits (including my lab, Molly, who thought it was her own wading pool). Thanks,
Sharol, New Martinsville, WV
I feel very fortunate that I found you on the Internet. Your company will come very highly recommended and I’m sure that I will be telling anyone interested in ponds to check out your web site first.
Tom, Overland Park, KS
A very satisfied customer…
Thanks so much for your help. Your company has very good service!
Lynette, Newton, IA
Our pond is all set now. Everything has turned out fine, and we appreciate your help very much.
Fred, Durham, CT
Everything’s just great. I really like the product I bought from your company.
Joel, Fairfield, IA
I am very pleased with my pump. It works just like you said it would. We now have a stream running thru our yard. Thanks again for your help.
Johnny, Celina, TX
Thanks, you’ve been really helpful. I really like your website and friendly customer service.
Jade, Fremont, CA
Thanks again – your company will be highly recommended.
Mike, Coeur d’Alene, ID
My pond looks really great and thank you very, very much… I will recommend you to friends.
Beverly, Orange, MA
Everything worked out just fine. So well, I have ordered another filter.
Thank you for your help.
Richard, Drury, MI
We received the pond liner faster than we had expected.
Tom, Plattsmouth, NE
We received the bulb Saturday afternoon and once installed experienced the warm glow of the UVC. Thank you for the prompt follow-up. Expect another order soon!
Jim, Oak View, CA
Let me first say what a nice surprise it is to do business with a company that actually “walks the talk” when it comes to customer service. It’s a great change of pace when the customer actually knows he’s been considered.
After reading your suggestions, I will indeed take your advice to heart. Pls change my order and include/substitute your recommendations.
Terry, Greenwood, IN
I must say I have never done business with a company that is so consumer friendly. Everything I buy for my pond will be from you. I had no prior experience and there are very few ponds in my area to even look at to get an idea. I put in my pond over the weekend and everything works just like you said it would.
Again thank you for your concern. It is refreshing to work with a company via internet or in person that really cares about it’s customers.
Roxie, Willard, UT
Thanks for your services and reasonable priced items, it has made my new pond dream come true. Will definitely being ordering more stuff in the future.
Thanks again, your “New Loyal customer”,
Charlie, East Bethel, MN
The liner arrived and I got it positioned — by myself (with a bad back!!!) — with no difficulty! It is in beautiful condition and was just the right size. I had originally considered going to a local garden center to get a liner, hoping that their largest size would fit my oddly-undulating pool. Thank goodness I found your company! I saved well over $100 from their price, plus the size I got from you, which I thought was an overestimate, turned out to be just right once the low side of the pond was leveled out. (My last pond at my old house had a liner that was 6 inches too short, and I always regretted the “low side” of the pond.)
Thank you so much!!! I’ve recommended your company to a couple of people here at work who are thinking about putting in ponds.
Carol, Efland, NC
Hi, just wanted to say how great your service is and your product is just the greatest – thanks so much – everything worked out great.
Cathy, Voluntown, CT
About the quoted price ($261.06) I was quite shocked. To purchase the same liner near my home would have cost me almost $360.00 without any shipping costs. I believe I just found my long-term supplier of pond needs. Thank you,
Brian, Derry, PA
We needed to replace the pump in our “homemade water fall” and I thought about searching the net for a bargain. We happened upon PondUSA. They responded promptly to all inquiries. They made recommendations, based on the information we supplied. When the pump arrived, there were difficulties because of the information I had furnished them. They patiently “nursed us through the problem” and everything is working fine. We recommend this company.
George & Margie, Eagle Lake, TX
The pump and filter arrived yesterday, which excited everyone. The quality is first class and well put together. The installation went without any major problems and in a very short time it was clearing the water. This morning the pond was crystal clear.
James, Oak View, CA
Thank you for the excellent service.
Ralph, Garfield Hts., OH
Thanks for your follow-up concern. We received the two pumps. Thanks again for your prompt handling of our order.
Joan, Tillamook, OR
Thank you for a great service. I received my OASE pump on Friday. Your price was considerably lower than two quotes I received in the Houston area. Plus, I didn’t have to drive an hour or more round trip. Your website allowed me to comparison shop and convinced me that OASE’s more energy efficient design would save me money in the long run. I will use you again. I have already referred you to a couple of friends. Regards,
Dave, Houston, TX
Thanks for everything. Order was fine, pond is doing great ! I will remember your company for future orders.
Lesa, Los Altos, CA
I will DEFINITELY use your company again. Everything is working fine and looks great. The advice on pump, filter and hosing provided were excellent — the pump drives the falls and filter with just the right amount of flow and force.
Also, THANKS SO MUCH for providing me the pond and pump at the price quoted me in my first email info request (my request for pricing info was answered several days before the increase that you received from your pond supplier and shipping providers but my actual order came AFTER your web site reflected the price increase). I appreciate the good business faith you demonstrated by sticking with your price quote and not passing along to me the increase. I look forward to doing business again with you soon. Regards,
Judy, Oak Hill, VA
One of my other pond-friends was watching my transaction with you to see how things went and I will definitely tell them to order through you guys — service sells the product and a lot of sellers forget this !
Michael, Royal Oak, MI
Hope your success as a business is the same as your courteous (and quick) responses.
Scott, Houston, TX
My water has cleared and is looking very good. Thanks for the help.
Duane, Lyons, GA
So far we are more than pleased with the quality of service and the liner.
Cathy, Voluntown, CT
Our order arrived on time and in good working order. In fact, went out the day I got it and cleaned out the bottom of the pond.
Keith, Henderson, NE
We are thoroughly enjoying the supplies we purchased from you, particularly the Pond Shade.
Dr. M.J., Zephyrhills, FL
I sure appreciate all your help and e-mails ! I have recommended you guys to at least 2 persons and will to another friend that will be building her pond sometime early this summer ! …… and anyone else of course !
Kerilee, Kent, WA
Thanks. You’ve been incredibly helpful.
Judy, Oak Hill, VA
Thanks for checking up on our order. We did receive it promptly and in good condition. We are very pleased with the results we have seen with the use of your products. Thanks again, we will certainly do business with you again.
Tom, Oconomowoc, WI
Thank you for your detailed explanation. The information was very valuable for helping me make the best pump decision!! I also really appreciate your speedy reply. I will complete my order today. You’ve earned my trust and business. I only found out about your business two days ago on the Internet.
Randy, Salem, OR
I received my order in good condition and on time. It has been installed in an outside fountain. We are very pleased about how well it has been working. Thank you.
Dave, Naperville, IL
The service I have received, BEFORE spending any money, is amazing.
Congratulations. I hope to speak again to you soon.
Peter, United Kingdom