As part of our commitment to superior customer service, we administer all manufacturer’s warranties on products purchased through us. Please contact us for any warranty issue you may have. Warranties are handled quickly and efficiently, with replacement products shipped as soon as possible.
Please note that repair or replacement of any product does not extend its manufacturer’s limited warranty or begin a new manufacturer’s limited warranty period.
Please do NOT return defective products without contacting us first. To request a Return Authorization Number, please fill in the fields below. Everything you need is on your bill of sale. We will get back to you with complete return instructions and the return shipping address for one of our U.S. shipping depots.
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I cannot express how happy I am that I chose to use your company instead of the other pond supplier that I have always used in the past. I have a 4500 gallon pond with several large Koi and approximately 10 large pond comets. After using another type of filter for the last several years with horrible results (both with customer service, performance and product failure) my wife and I were ready to fill the pond in with concrete. You could almost walk across the surface it was so thick and smelly. After listening to your advice and recommendations I purchased the Oase FiltoClear 8000. The order was on my doorstep in 3 days.
I installed the filter, and the next day it seemed to have really cleared up the surface algae. I was still skeptical this would work in the hot Arizona sun. I about fell over when I went out after work on day 4, I could see the pump on the bottom of the pond. This is something I have not seen in 2+ years. My fish are doing cartwheels (if that is possible). I cannot wait to see the results after two weeks.
Again I want to express what a top notch company you have. The knowledge and customer service are off the charts. You have a customer for life, and I will recommend Pond USA to everyone I know with a fish pond or water garden.
Steve & Nicole, Maricopa, AZ
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Welcome to our mobile friendly website. Serving the pond and water garden market since 1986 and selling online since 1997, PondUSA.com is one of the original Internet mailorder companies and the oldest Oase dealer in North America. For over 30 years, thousands of Americans from coast to coast have come to rely on us for expert advice and quality products.
PondUSA.com is an authorized dealer for all major manufacturers, such as Aquascape, Aqua UV, Atlantic Water Gardens, Danner, Kasco, Oase, Performance Pro, ProEco Products, Savio, Sequence and many more.
Please contact us for any questions you may have about ponds and water gardens.
I can’t tell you how much I appreciate the way PondUSA handled our “emergency” order – what a load off our minds! The prompt, communicative, friendly customer service we received is not to be taken for granted, to say that we are “pleased” would be a major understatement. Gang, you are major pro’s!
We have a family owned e-commerce company. We do a tremendous amount of business on the web, but never had we had such a terrible business experience as we had with one of your competitors – it was awful. Thanks for saving us!
I am always asked to recommend an online pond supply company. I’ve always responded that I was about to ask the same question. Now I have an answer!
Best wishes to all, and thanks again for your time and consideration.
William, Somers, CT
I just wanted to thank you so very much for your help, and the help of your co-workers in filling this order. From the moment I was contacted via email last weekend after my general inquiry, until today’s delivery, my order has been handled promptly and professionally.
I do a great deal of business, on the Internet and off, and I have to say that the customer service I’ve experienced at PondUSA is among the best I’ve ever encountered.
If the pond equipment works half as well as you guys, I’ll be thrilled. Your great work is very much appreciated.
Rebecca, Cambridge, MA